Privacy Policy

1. Introduction and Overview

Plumbing Crew USA ("Company," "we," "us," or "our") operates the website located at www.plumbingcrewusa.com (the "Site"). This Privacy Policy describes how we collect, use, share, and protect information when you visit our Site or contact us by phone.

Important disclosure: Plumbing Crew USA is a plumbing lead generation and referral service. We connect consumers with independent licensed plumbing contractors. We do not directly perform plumbing services, and the plumbers in our network are independent contractors, not employees of Plumbing Crew USA.

By using our Site or calling our phone number, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Site or services.

2. Information We Collect

2.1 Information You Provide

We do not operate an email contact form or collect information through web forms. The primary way you provide information is by calling our phone number. When you call:

• We collect the information you share verbally about your plumbing situation and location
• Your call may be recorded for quality assurance, training, and dispute resolution purposes (see Section 2.2 below)

2.2 Call Tracking and Recording Information

We use Ringba (ringba.com) as our call tracking and analytics platform. When you call our number, Ringba collects and we receive:

• Your phone number (caller ID)
• Call date, time, and duration
• Your approximate geographic location derived from phone number or network data
• Recording of the call (where permitted by applicable law)
• The web page or marketing source that led you to call (attribution data)

Call Recording Notice: Calls to Plumbing Crew USA may be recorded for quality assurance and training purposes. By calling our number, you consent to such recording. In states requiring two-party consent for call recording (including California, Illinois, Florida, Pennsylvania, and others), we provide verbal notice at the start of calls placed in those states.

2.3 Automatically Collected Information

When you visit our Site, we automatically collect certain information through cookies, web beacons, and similar technologies:

• IP address and derived geographic location (city/state level)
• Browser type, version, and operating system
• Pages visited, time on page, and navigation paths
• Referring website URL
• Device type (desktop, mobile, tablet) and screen resolution
• Date and time of visit

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service delivery: To match you with the nearest available licensed plumber for your specific situation and location
• Quality assurance: To monitor call quality, verify plumber performance, and resolve any service disputes
• Analytics and improvement: To understand how our website is used and improve its content, structure, and user experience
• Marketing attribution: To understand which marketing channels are most effective at connecting homeowners with plumbing help
• Legal compliance: To meet our obligations under applicable federal and state laws
• Fraud prevention: To detect and prevent fraudulent calls or misuse of our service

4. Information Sharing and Disclosure

We share information in the following circumstances:

• Plumbing network contractors: We share your location, contact information, and service needs with the plumber we dispatch to assist you. These are independent contractors subject to their own privacy practices.
• Ringba: Our call tracking provider processes call data on our behalf under a data processing agreement. Ringba's privacy policy is available at ringba.com.
• Google Analytics: We use Google Analytics to analyze website traffic. Google's data practices are described at policies.google.com.
• Google Ads: We may use conversion tracking associated with advertising campaigns.
• Legal requirements: We will disclose information when required by court order, subpoena, or other legal process, or when we believe disclosure is necessary to protect the rights, safety, or property of our users or the public.
• Business transfers: If Plumbing Crew USA is acquired, merged with, or its assets are sold to another entity, information may be transferred as part of that transaction.

We do not sell your personal information to third parties for their independent marketing or advertising purposes.

5. Cookies and Tracking Technologies

Our Site uses the following types of cookies:

• Strictly Necessary Cookies: Required for basic site functionality. Cannot be disabled without impairing Site operation.
• Analytics Cookies: Google Analytics and similar tools that help us understand Site usage patterns. Information is aggregated and anonymized.
• Advertising/Conversion Cookies: Track whether visitors who clicked our ads subsequently called us or visited our Site, helping us measure advertising effectiveness.
• Call Tracking Cookies: Ringba uses cookies to associate phone calls with specific page visits and traffic sources.

You can control cookies through your browser settings. Most browsers allow you to refuse all cookies, accept only certain cookies, or delete cookies after the fact. Note that disabling cookies may affect Site functionality and our ability to properly route your call to the nearest plumber.

6. Your Privacy Rights

6.1 General Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Correction: Request correction of inaccurate personal information
• Right to Deletion: Request deletion of your personal information (subject to certain legal exceptions)
• Right to Opt-Out of Sale: We do not sell personal information, so this right is not applicable
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

6.2 California Residents — CCPA/CPRA Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information collected from you (with certain exceptions)
• Right to opt-out of sale or sharing of personal information (we do not sell or share personal information for cross-context behavioral advertising)
• Right to limit use of sensitive personal information
• Right to non-discrimination for exercising CCPA rights

To exercise any California privacy rights, contact us at (888) 766-7573. We will respond to verified requests within 45 days as required by law.

6.3 Other State Privacy Laws

Residents of Virginia (CDPA), Colorado (CPA), Connecticut (CTDPA), Texas (TDPSA), and other states with enacted privacy laws may have similar rights. Contact us at the number below to exercise applicable rights.

7. Data Security

We implement industry-standard technical and organizational security measures to protect personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmission via this Site
• Access controls limiting who can view call recordings and customer data
• Contractual security requirements for third-party service providers
• Regular review of security practices

No internet transmission or electronic storage is 100% secure. While we implement reasonable safeguards, we cannot guarantee absolute security of your information.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, or as required by applicable law:

• Call recordings: 90 days, unless retained longer for legal, quality, or dispute resolution purposes
• Call metadata (number, duration, time): 24 months
• Website analytics data: Per Google Analytics retention settings (14 months by default)

9. Children's Privacy

Our Site and services are intended for adults seeking plumbing services for residential properties. We do not knowingly collect personal information from individuals under 18 years of age. If we learn that we have inadvertently collected information from a minor, we will delete it promptly. If you believe we have collected information from a minor, please contact us immediately.

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any third-party site before providing personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The "Last Updated" date at the top of this page indicates when the most recent revision was made. Your continued use of our Site after any update constitutes acceptance of the revised Policy. For significant changes, we will take reasonable steps to notify users.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Plumbing Crew USA
Phone: (888) 766-7573
Website: www.plumbingcrewusa.com

For privacy-related requests, please call during normal business hours when possible, though our line is available 24/7. For California-specific requests, please identify yourself as a California resident so we can apply the appropriate response process.